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Service-profit chain
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#	Item
91	the eNonprofit: a guide to ASPs, internet services, and Add to Reading List Source URL: johnkenyon.typepad.com Language: English - Date: 2008-05-17 15:58:18 Supply chain management Non-profit technology Digital media TechSoup Nonprofit organization Causes Internet VolunteerMatch Asp Technology Nonprofit technology Application service provider
92	IRFLWInfluencing Return to Function, Life & Work Tips for Managing Your Employee’s Health-Related Employment Disruption Add to Reading List Source URL: www.worksafebc.com Language: English - Date: 2015-02-03 18:05:09 Social psychology Employment Management Behavior Communication Human resource management Service-profit chain Counterproductive work behavior Organizational behavior Employee benefit Employment compensation
93	The Science of “WOW” The Formula For Viral Customer Experience © The Belding Group of Companies IncThe Evolution of Workplace Performance Add to Reading List Source URL: beldingskills.com Language: English - Date: 2015-02-24 11:39:42 Customer experience Customer service Customer satisfaction Customer Wow Near-death experience Service-profit chain Marketing Customer experience management Business
94	Confidential Straddie Kingfisher Tours Pty. Ltd. “Straddie Kingfisher Tours” Customer Service Policy Add to Reading List Source URL: www.straddiekingfishertours.com.au Language: English - Date: 2012-09-06 20:24:11 Customer service Customer Business models Service-profit chain Marketing Business Customer experience management
95	The Real Cost of Staff Turnover Employers often think that when a staff member leaves the costs associated in replacing them will be limited to job advertisement and training, but often, the real costs of losing key staf Add to Reading List Source URL: www.outbackhospitality.com.au Language: English - Date: 2010-05-27 23:32:50 Organizational behavior Turnover Employee retention Recruitment Counterproductive work behavior Service-profit chain Human resource management Management Employment
96	62 Winter 2011 Custo mer Rela tions Add to Reading List Source URL: www.the-defining-edge.com Language: English - Date: 2011-07-06 23:03:46 Consumer behaviour Customer experience Customer retention Customer service Online shopping Service-profit chain ECRM Marketing Customer experience management Business
97	Microsoft PowerPoint - KPIWshop_PeterHarford_Final.ppt Add to Reading List Source URL: www.esc.vic.gov.au Language: English - Date: 2012-02-02 01:07:06 Management Metrics Performance indicator Customer satisfaction Marketing Service-profit chain Customer retention Business Consumer behaviour Business intelligence
98	customer service principles Government Services Group (incorporating Service SA, eGovernment and Shared Services SA) is a service delivery organisation committed to achieving a consistently high level of customer servic Add to Reading List Source URL: www.governmentservices.sa.gov.au Language: English - Date: 2015-03-11 20:28:56 Customer service Customer Strategic management Business models Service-profit chain Egovernment in the UAE Marketing Business Customer experience management
99	customer service guarantee Government Services Group (including Service SA, eGovernment and Shared Services SA) is a service delivery organisation committed to achieving a consistently high level of customer service and Add to Reading List Source URL: www.governmentservices.sa.gov.au Language: English - Date: 2015-03-11 20:28:56 Customer service Service-profit chain Customer experience management Business Service guarantee
100	Service NSW DNA VALUES PASSION A great customer experience is our highest priority Add to Reading List Source URL: www.service.nsw.gov.au Language: English - Date: 2013-06-25 02:43:20 Consumer behaviour Customer Sales Service quality Service-profit chain Marketing Business Customer experience management

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